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Template Variables
Updated over a week ago

When creating email templates, variables can be used to add dynamic content about the order/shipment.

Text template blocks use Liquid templating which should be familiar for users of Shopify. For more information see the documentation.

Common Variables

Variable Name

Example

{{ recipientName }}

Jane Smith

{{ recipientFirstName }}

Jane

{{ recipientLastName }}

Smith

{{ recipientEmail }}

Can be empty

{{ recipientPhone }}

+447700900077

{{ recipientAddress }}

Buckingham Palace, London, SW1A 1AA

{{ senderName }}

Merchant Name

{{ carrierCode }}

packfleet

dpd

evri

{{ carrierName }}

Packfleet

DPD UK

{{ trackingNumber }}

tracking-phrase

123456789

{{ trackingURL }}

Your configured tracking page, this will either be on the Packfleet site or based on whatever tracking URL format you have configured

{{ externalTrackingURL }}

The tracking page used by the carrier that is delivering the shipment

{{ orderNumber }}
{{ externalReference }}

Store order number

May be empty or contain different data depending on how shipments are imported into Packfleet

{{ externalId }}

Store order ID

May be empty or contain different data depending on how shipments are imported into Packfleet

{{ orderDate }}

Saturday, Sept 30th

{{ deliveryDate }}

Saturday, Sept 30th

Tomorrow

Soon

May be empty if no estimate is available

Out For Delivery

Variable Name

Example

{{ recipientName }}

Jane Smith

{{ driverName }}

Ansel Elgort

{{ timeWindowStart }}

12:00

May be empty

{{ timeWindowEnd }}

14:00

May be empty

{{ timeWindow }}

between 07:30 and 22:00

May be empty

Delivery Delayed

Variable Name

Example

{{ delayReason }}

Delay

Local Delay

High level reason for delay

{{ carrierMessage }}

Delay (Customer not available or business closed.)

Operational Delay (Incorrect Address)

More detailed information about delay as reported by carrier

Optional

Delivery Completed

Variable Name

Example

{{ notes }}

Note from delivery driver

{{ proofOfDeliveryImageURL }}

{{ timeWindowStart }}

12:00

May be empty

{{ timeWindowEnd }}

14:00

May be empty

{{ timeWindow }}

between 07:30 and 22:00

May be empty

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