Skip to main content
All CollectionsIntegrations and APILinnworks
How to automatically assign Packfleet to your Linnworks orders
How to automatically assign Packfleet to your Linnworks orders
Updated over a week ago

To reduce the amount of manual work involved with processing Linnworks orders it is common to set up some kind of automation rules to assign the Packfleet service to orders as they arrive in Linnworks. There are typically two options that can be used:

  1. Mapping the delivery service selected in your channel (such as Shopify) to the correct Linnworks service (Shipping Mapping)

  2. Mapping orders to Packfleet based on the postal code in the order (Rules Engine)

Mapping the delivery service selected by the customer

More information can be found here

  1. Log into your Linnworks dashboard

  2. Navigate to your channel settings by pressing Settings (in the sidebar) and then Channel Integration

  3. Press the 🚚 icon next to the channel you wish to update the mapping for

  4. Press Add new which should pre-fill the options based on the orders you currently have in your store

  5. Choose the relevant Channel postal service which should be the value that your channel (such as Shopify) is returning to Linnworks for the order. When using Shopify and the Packfleet app this appears as 🚛 Packfleet (zero emissions delivery) | nextDay

  6. Then map this to your Linnworks postal service which should be Packfleet next day

  7. You may also want to configure mapping rules for any non-Packfleet carriers that might be configured in the channel, such as any nationwide fallback options

  8. Finally press Add and then Save

Mapping the delivery service based on the delivery postal code

If you don’t want to require your customers to pick Packfleet in the checkout and instead want to upgrade any orders inside the Packfleet delivery area to Packfleet then you can instead use the Linnworks Rule Engine feature to automatically map these orders based on the delivery postal code.

  1. Log into your Linnworks dashboard

  2. Navigate to the rules engine by pressing Orders (in the sidebar) and then Rules Engine

  3. Press Add a new rule and assign a clear name (such as Packfleet Orders) and when prompted edit the rule now

  4. After the Start box we want to add a condition for Packfleet orders and a fallback option for orders that are outside the Packfleet area

  5. Press Add new and then enter Check for Packfleet area as the name

  6. Choose Postal Code from the Add new (click here) dropdown then select starts with one of

  7. In the input box that then appears that says Type here... we need to start entering the supported postcode areas. The up to date list of postcode areas that Packfleet supports can be found here

  8. Press Add new after the newly added condition and select Action from the tab bar

  9. Name the new action Assign Packfleet and choose Assign postal service to order as the action type along with Packfleet next day as the action value

  10. Press Save action

  11. Then we need to add a fallback option to assign the right service for orders that Packfleet cannot currently delivery

  12. Press Add new below under the Check for Packfleet area condition and name the new condition Else. Without adding any “evaluations” press Save condition

  13. Press Add new after the newly added condition and select Action from the tab bar

  14. Name the new action Assign Fallback and choose Assign postal service to order as the action type along with your fallback postal service as the action value

  15. Press Save action

  16. Finally press Save to save the rule action and enable it. This should result in new orders getting tagged correctly

Did this answer your question?