To reduce the amount of manual work involved with processing Linnworks orders it is common to set up some kind of automation rules to assign the Packfleet service to orders as they arrive in Linnworks. There are typically two options that can be used:
Mapping the delivery service selected in your channel (such as Shopify) to the correct Linnworks service (Shipping Mapping)
Mapping orders to Packfleet based on the postal code in the order (Rules Engine)
Mapping the delivery service selected by the customer
More information can be found here
Log into your Linnworks dashboard
Navigate to your channel settings by pressing Settings (in the sidebar) and then Channel Integration
Press the
🚚icon next to the channel you wish to update the mapping forPress Add new which should pre-fill the options based on the orders you currently have in your store
Choose the relevant Channel postal service which should be the value that your channel (such as Shopify) is returning to Linnworks for the order. When using Shopify and the Packfleet app this appears as
🚛 Packfleet (zero emissions delivery) | nextDayThen map this to your Linnworks postal service which should be
Packfleet next dayYou may also want to configure mapping rules for any non-Packfleet carriers that might be configured in the channel, such as any nationwide fallback options
Finally press Add and then Save
Mapping the delivery service based on the delivery postal code
If you don’t want to require your customers to pick Packfleet in the checkout and instead want to upgrade any orders inside the Packfleet delivery area to Packfleet then you can instead use the Linnworks Rule Engine feature to automatically map these orders based on the delivery postal code.
Log into your Linnworks dashboard
Navigate to the rules engine by pressing Orders (in the sidebar) and then Rules Engine
Press Add a new rule and assign a clear name (such as
Packfleet Orders) and when prompted edit the rule nowAfter the Start box we want to add a condition for Packfleet orders and a fallback option for orders that are outside the Packfleet area
Press Add new and then enter
Check for Packfleet areaas the nameChoose Postal Code from the Add new (click here) dropdown then select
starts with one ofIn the input box that then appears that says Type here... we need to start entering the supported postcode areas. The up to date list of postcode areas that Packfleet supports can be found here
Press Add new after the newly added condition and select Action from the tab bar
Name the new action
Assign Packfleetand choose Assign postal service to order as the action type along withPackfleet next dayas the action value
Press Save action
Then we need to add a fallback option to assign the right service for orders that Packfleet cannot currently delivery
Press Add new below under the Check for Packfleet area condition and name the new condition
Else. Without adding any “evaluations” press Save conditionPress Add new after the newly added condition and select Action from the tab bar
Name the new action
Assign Fallbackand choose Assign postal service to order as the action type along with your fallback postal service as the action valuePress Save action
Finally press Save to save the rule action and enable it. This should result in new orders getting tagged correctly