Our weight limit per pack is 20kg, and we accept packs up to 60x60x60cm in size. We have these limits in place for the safety of our warehouse team and our drivers. Overweight and oversized packs put our team at risk, so please check the weight and size of your packs before handing them to us. When in doubt, split your shipment into multiple packs!

Each box is it’s own pack and should have it’s own label. Multiple boxes shouldn’t be taped together with one label, even if it is within the weight and size limits. Any boxes taped together with one label will be charged as a shipment with additional packs.

Overweight packs

Any pack heavier than our 20kg limit will be held at our depot and we’ll charge a fee of £5 per extra kilogram (up to 25kg) for us to complete the delivery.

If the pack is over 25kg, we won’t be able to deliver it. You can come and collect it from our depot free of charge (although we still charge the original delivery fee), or we can arrange for the pack to be returned to you with a charge of £5/kg for every kg over 20kg.

Oversized packs

Any packs that are larger than our 60x60x60cm limit will held at our depot and we’ll charge a fee of £20 to complete the delivery.

As with overweight packs, we’ll hold oversized packs at our depot and contact you to confirm you’re happy to pay the £20 fee for us to complete the delivery or invite you to come and collect the parcel from our depot (and still be charged the original delivery fee).