Parcel weight
Our weight limit per pack is 20kg. Any pack heavier than this limit will be held at our depot and we’ll charge you a fine of £5 per extra kilogram for us to complete the delivery or return to sender.
Parcel size
We accept packs up to 60x60x60cm. Any pack larger than this we’ll charge you a £20 fine.
As with overweight packs, we’ll hold oversized packs at our depot and contact you to confirm you’re happy to pay the £20 fine for us to complete the delivery or invite you to come and collect the parcel from our depot (and still be charged the original delivery fee).
Cut off times
| Next-day deliveries |
Collection days | Monday to Saturday |
Collection times | Monday to Friday: 8am to 9pm Saturday: 9am to 4pm |
Collection time window When booking on the day, starts on the next half-hour increment | Booking in advance: 1h Booking on the day: 4h Latest start time: 6pm |
Collection cut-off time Last time to book a collection on the day | 3pm |