Our weight limit per pack is 20kg. Any pack heavier than this limit will be held at our depot and we’ll charge you a fine of £5 per extra kilogram for us to complete the delivery or return to sender.
We accept packs up to 60x60x60cm. Any pack larger than this we’ll charge you a £20 fine.
As with overweight packs, we’ll hold oversized packs at our depot and contact you to confirm you’re happy to pay the £20 fine for us to complete the delivery or invite you to come and collect the parcel from our depot (and still be charged the original delivery fee).
Cut off times
Monday to Saturday
Monday to Friday: 8am to 9pm
Saturday: 9am to 4pm
Collection time window
When booking on the day, starts on the next half-hour increment
Booking in advance: 1h
Booking on the day: 4h
Latest start time: 6pm
Collection cut-off time
Last time to book a collection on the day