Parcel weight
Our weight limit per pack is 20kg. Any pack heavier than this limit will be held at our depot and we’ll charge you a fine of £5 per extra kilogram (max 25kg) for us to complete the delivery or return to sender.
Parcel size
We accept packs up to 60x60x60cm. Any pack larger than this we’ll charge you a £20 fine.
As with overweight packs, we’ll hold oversized packs at our depot and contact you to confirm you’re happy to pay the £20 fine for us to complete the delivery or invite you to come and collect the parcel from our depot (and still be charged the original delivery fee).
Cut off times
| Next-day deliveries |
Collection days | Monday to Sunday |
Collection times | Monday to Friday: 8am to 9pm Saturday: 9am to 4pm |
Collection time window When booking on the day, starts on the next half-hour increment | Booking in advance: 1h Booking on the day: 4h Latest start time: 6pm |
Collection cut-off time Last time to book a collection on the day | 3pm |