You can set up recurring collections or book in an extra one-off collection on your merchant dashboard.
Click ‘book a collection’
Choose the date that you want the collection.
Choose the time that you want the collection - our collection slots are a minimum of 2 hours.
If you have non-London packs for us to collect, these need to get back to our depot in South Bermondsey before 5pm so that we can pass the packs onto DHL. Be mindful of this when choosing your collection slot - we recommend an earlier slot to ensure there’s plenty of time.
Choose the collection location. There will be a drop down of existing locations, or you can add a new location.
Select whether this is a recurring or one-off collection.
If it’s recurring, select the days you want the collection slot.
Click book!
If you book a collection after 10pm the night before it is scheduled (a same day collection), there will be a £10 fee. You can read more about our collection policies here.