Your shipments should be packaged in a way so that they are able to withstand a fall from hip height to reduce the risk of damage during transit.
Here are some packaging techniques:
Use dividers and protect singular items. If you’re shipping multiple items in a pack, protect each item individually with dividers and corrugated inserts or sleeves.
Fill any empty spaces in a pack to minimise the chance of contents moving around in transit.
Use double walled boxes wherever possible, and be careful not to over or under fill them.
Ensure the label isn’t covering any seams, closures, corners or the sealing tape. We use the label for every step of the way so good placement is vital for a smooth experience.
Your packaging needs to be approved by us in order to be covered by DHL’s claims policy for deliveries outside of the M25. Please email [email protected] with images of your exterior and internal packaging, with an example of items that you ship.