1. Head to your merchant dashboard and click on the delivered tab.
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2. Click on the three dots next to the shipment you'd like to raise a claim for.
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3. Click 'raise a claim'.

4. Complete and submit the claim details, adding the relevant attachments which include the sales invoice and images of the damaged pack.

5. Once this has been submitted, the status will change to 'claim in review'.

6. Our team will review the claim and we might ask you for more information at this stage. The status will then change to 'claim awaiting information'.

7. After you have provided additional supporting information, we will either approve or reject the claim.

8. If your claim is rejected, we won't be able to cover this claim but will explain why in the comments.

9. If your claim is approved, the claim amount will be credited on your next invoice.